Service Desk IT Support Technician / Incident Technician - 1st Line

We are looking for an ambitious individual to join our 1st Line Technical Support team as an Incident Technician. The role involves handling service requests, developing technical skills, and growing your career in a dynamic environment.

Requirements

• Previous IT Experience (work, or home lab related)
• Good time management, attention to detail, clear communication, and good interpersonal customer service skills
• Self-Motivated with the ability to work independently and as a team
• Experience working with Windows operating systems and Office 365
• Good English literacy and language skills, translating technical into plain English

Benefits

• Increasing Holiday with length of service
• Flexible, Hybrid Working
• Annual Pay Reviews
• Company Tesla Fleet
• Modern Air-Conditioned Office & Fun Environment
• Tiered Pension Scheme
• Company EV Scheme
• Company Pub with lunchtime activities- bar billiards, pub games
• On-Site Parking (Free)
• Microsoft Surface Laptop
• Awesome Company Uniform
• Cycle to Work Scheme
• Mileage Allowance
• Training & Career Planning
• Birthday & Length of Service Rewards
• Referral Bonus Scheme
• Regular Funded Social Events & Company Quarterly Event
• Funded Xmas Party