Service Desk IT Support Technician / Incident Technician - 1st Line

We are looking for an ambitious individual to join our team as a 1st Line Technical Support role. The successful candidate will gain knowledge and experience required to progress quickly in a dynamic environment.

Requirements

• Previous IT Experience (work, or home lab related)
• Good time management, attention to detail, clear communication, and good interpersonal customer service skills
• Self-Motivated with the ability to work independently and as a team.
• Experience working with Windows operating systems and Office 365.
• Good English literacy and language skills, translating technical into plain English.
• A trustworthy individual who is not afraid to ask for help if needed.
• Confident decision-maker and able to demonstrate sound judgement.

Benefits

• Increasing Holiday with length of service
• Flexible, Hybrid Working
• Annual Pay Reviews
• Company Tesla Fleet
• Modern Air-Conditioned Office & Fun Environment
• Tiered Pension Scheme
• Company EV Scheme
• Company Pub with lunchtime activities- bar billiards, pub games
• On-Site Parking (Free)
• Microsoft Surface Laptop
• Awesome Company Uniform
• Cycle to Work Scheme
• Mileage Allowance
• Training & Career Planning
• Birthday & Length of Service Rewards
• Referral Bonus Scheme
• Regular Funded Social Events & Company Quarterly Event
• Funded Xmas Party