Customer Support Representative

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. As the Customer Support Representative at 7shifts, you'll be a key driver of the satisfaction and retention of our customers by helping them unlock the full value of our platform. We're building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

Requirements

• Act as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concerns
• Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
• Identify new ways customers can benefit from the product, understand their business challenges, and find creative solutions to their problems
• Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
• Collaborate closely with the Support team by actively participating in team meetings and discussions

Benefits

• Opportunity to learn and grow in a fast-paced industry
• Meaningful work solving real problems in the restaurant industry
• Proud to be recognized among the best workplaces in North America
• Health and dental benefits
• Lifestyle spending accounts
• Parental leave program
• Flexible vacation policy
• 90 Day Shift program
• Professional growth and development opportunities