Customer Support Representative

Customer Support Representative at 7shifts, a scheduling and payroll platform for restaurants. Provide personalized and trusted support to customers via chat, email, and phone calls, empowering them to use 7shifts to its full value and growing their business.

Requirements

• Previous experience in a technical customer support role
• Strong written and verbal communication skills
• Experience working or interacting with various web and mobile apps
• Resilience and resourcefulness to troubleshoot customer issues
• Ability to learn quickly and adapt to new features and product releases
• Curiosity to learn new things and take on new challenges

Benefits

• Opportunity for growth and learning
• Challenge to solve real problems in a fast-moving industry
• Culture of recognition and celebration of wins
• Equity and ownership in a Series C, VC-backed SaaS company
• Health and wellness benefits
• Flexibility in work arrangement and vacation policy
• Professional growth and development opportunities
• Support for career advancement and growth from within