Desktop Support Engineer
A&O IT GroupIle-de-France, France
Posted May 19, 2026
Full Time
About the Company
A&O IT Group is a successful and growing global IT services provider, delivering 'fully managed' IT solutions and cyber security services.
Job Description
The Desktop Support Engineer will provide VIP Support, handle Incidents and Service Requests, and provide near desk support to End Users. The role involves servicing a wide range of IT related services, meeting technical challenges, and providing an excellent experience for customers.
Requirements
- Minimum 1-3 years' experience in Windows Desktop support
- Experience in Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow)
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
- Analytical, troubleshooting, and problem-solving skills
- Ability to multi-task, effectively determine priorities and meet SLA's
- Excellent communication, rapport building and internal customer service skills