Contact Center Deputy Manager

We are looking for a results-driven Contact Center Deputy Manager to support the effective management of our call center operations across customer service and telesales activities and drive high team performance across projects.

Requirements

• Support the day-to-day management of call center operations across customer service and telesales teams.
• Monitor performance against KPIs, SLAs, quality standards, productivity targets, conversion targets, and financial objectives, taking corrective actions when needed.
• Analyze operational and commercial performance data to identify trends, gaps, and improvement opportunities.
• Lead, coach, and support team members, fostering engagement, development, and a strong performance culture.
• Support recruitment, onboarding, and capability development of new hires.

Benefits

• Competitive compensation package
• Annual Bonus Scheme based on performance
• Private medical insurance
• Continuous learning opportunities
• Access to e-learning platform & Professional certifications
• Exposure to cross-functional projects