Contact Center Manager

Datamark, Inc. is looking for a dedicated and experienced Contact Center Manager to lead and manage our contact center operations efficiently.

Requirements

• Supervising contact center staff
• Monitoring and improving operational KPIs
• Implementing effective strategies to boost productivity
• Maintaining compliance with company policies
• Staff training and development
• Positive work environment
• Teamwork
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proficient in contact center technologies and performance metrics
• Ability to analyze data and implement improvements effectively
• Experience with staff recruitment, training, and development
• Capable of working in a fast-paced environment and managing multiple priorities
• Bilingual (English/Spanish)

Benefits

• Paid training
• Life insurance
• Savings plan
• Gastos Medicos Mayores