Contact Center Assistant Manager

Join DATAMARK as a Contact Center Assistant Manager and take a pivotal role in providing exceptional service to our clients while leading our contact center team.

Requirements

• Bilingual in English and Spanish
• Minimum of 6 years of experience in a contact center environment
• Strong proficiency in Microsoft Office Suite
• Ability to thrive in a fast-paced environment and manage multiple priorities
• Excellent leadership and mentoring skills
• Demonstrated analytical/problem-solving skills
• Organized with attention to detail
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor

Benefits

• Health Care Plan
• Retirement Plan
• Life Insurance
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources