Help Desk Technician

Help Desk Technician at Abacus Technology Corporation providing ongoing support, monitoring, and lifecycle management of incident tickets for AFOSI computer networks and systems.

Requirements

• 5+ years experience in a help desk or technical support role
• Certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements)
• Experience managing ticket resolution ITSM, such as Remedy or ServiceNow
• Strong desktop application administration experience to include Microsoft Office, web browsers, and anti-virus applications
• Experience with Active Directory
• Experience imaging of workstations
• Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices
• US citizen and hold a current Top Secret clearance with SCI access (TS/SCI)

Benefits

• Generous Paid Time Off
• 401k Matching