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Job description
Abacus Technology is seeking a Help Desk Technician to provide technical support for the US Air Force Office of Special Investigations (AFOSI) in Quantico, VA. This is a full-time position. The role will serve as the primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets.
Provide Service Desk customer support for all AFOSI computer networks and systems, deliver comprehensive customer IT support, resolve customers' administrative and technical communications problems, and document all troubleshooting and customer interaction.
Must have 5+ years experience in a help desk or technical support role, certified at IAT Level II, and experience managing ticket resolution ITSM. Must be able to provide courteous, timely and professional treatment of all customers.
Company
Tech, Software & IT Services
Abacus Technology Corporation is a technology consulting and services firm that delivers integrated IT, engineering analysis, and enterprise management solutions. They focus on providing innovative, cost-effective services that boost client productivity across enterprise information technology, management consulting, strategic communications, research, analysis, and technical assistance. Abacus’s distinctive value proposition lies in its full-spectrum, world-class support model that prioritizes total client satisfaction. The company’s guiding principle—"make technology count"—underscores its commitment to turning complex challenges into tangible business outcomes.
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