
Job description
The Help Desk Technician will provide front-line and escalated user support for the GEOMAP platform, ensuring timely resolution of technical issues and a high-quality customer support experience for Air Force users.
Provide help desk support for GEOMAP users, troubleshoot user-reported issues, log and track tickets, and coordinate with developers and other teams for resolution of complex technical problems.
This role requires strong customer service, communication, and problem-solving skills, as well as the ability to diagnose technical issues and coordinate effectively across functional teams.
Company

Tech, Software & IT Services • Corporate Services
The DDC Group is a technology‑driven Business Process Management firm that partners with organizations across shipping and logistics, energy and utilities, banking and finance, retail and e‑commerce, healthcare, and insurance. Leveraging artificial intelligence, data analytics, and deep domain expertise, DDC helps clients streamline operations, enhance efficiency, and achieve strategic outcomes. Its service portfolio includes Finance and Accounting Outsourcing, Freight Process Outsourcing, Shared Service Environments, Customer Lifecycle Management, IT Outsourcing, Intelligent Automated Processes, Business Process Management, Customer Experience, Contact Center operations, Business Process Innovation, and Business Transformation. By combining advanced technology with industry knowledge, DDC delivers measurable value and career‑building opportunities for professionals who thrive in innovative, data‑centric environments.
Keep exploring

The DDC Group

General Dynamics Information Technology

General Dynamics Information Technology

General Dynamics Information Technology

The DDC Group

Abacus Technology