Help Desk Technician

Role Overview

The Help Desk Technician will provide front-line and escalated user support for the GEOMAP platform, ensuring timely resolution of technical issues and a high-quality customer support experience for Air Force users.

What You Will Do

Provide help desk support for GEOMAP users, troubleshoot user-reported issues, log and track tickets, and coordinate with developers and other teams for resolution of complex technical problems.

Why It Might Be a Fit

This role requires strong customer service, communication, and problem-solving skills, as well as the ability to diagnose technical issues and coordinate effectively across functional teams.

Requirements

• Active Secret clearance
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
• 3+ years of experience providing help desk, desktop support, application support, or customer technical support in an enterprise IT environment
• Experience troubleshooting user issues, documenting tickets, and resolving incidents using standard service desk tools and processes
• Experience supporting business applications, web-based systems, or cloud-hosted platforms
• Strong customer service, communication, and problem-solving skills
• Ability to diagnose technical issues, document findings clearly, and coordinate effectively across functional teams
• Experience using ticketing and collaboration tools such as Jira, ServiceNow, Confluence, or similar platforms

Benefits

• Medical, dental, vision, life and disability coverage
• Retirement savings with company match
• Paid time off
• Voluntary supplemental benefits
• Employee assistance program
• Educational assistance with tuition reimbursement