Help Desk Specialist

Role Overview

The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards.

What You Will Do

Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions, troubleshoot and resolve hardware and software issues, and document, track, and manage incidents and service requests.

Why It Might Be a Fit

This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments.

Requirements

• Approximately 2 years of experience in a help desk, technical support, or related IT support role
• Demonstrated ability to troubleshoot hardware and software issues across multiple platforms
• Experience supporting both Windows (PC) and macOS environments
• Strong customer service skills with the ability to communicate technical information clearly and effectively
• Familiarity with ticketing systems and incident management processes
• Ability to prioritize tasks and manage multiple support requests in a fast-paced environment

Benefits

• Matching 401(k) Plan
• Continuing Education Assistance
• Paid Time Off
• Health & Welfare payment
• Company-sponsored health plans