
Job description
The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards.
Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions, troubleshoot and resolve hardware and software issues, and document, track, and manage incidents and service requests.
This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments.
Company

Tech, Software & IT Services • Public Administration
Ardent Eagle Solutions is a mission-focused small business headquartered in Tampa, Florida, with a regional office in the National Capital Region. Founded by service-disabled veterans and experienced entrepreneurs, the company provides comprehensive technical services to federal government agencies, including information technology, systems engineering, public safety systems, data management, program management, network engineering, software development, network administration, and intelligence analysis. Ardent Eagle's core values of excellence and quality ensure unparalleled service to clients.
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