Director of Customer Care
ABC OF PHOENIXPhoenix, Arizona, United States
Posted March 15, 2026
56000 - 70000
Full Time
About the Company
ABC15 Arizona is a local television and digital news brand in Phoenix, part of The E.W. Scripps Company, delivering comprehensive journalism and breaking local news to a wide audience. The station is recognized for its award‑winning evening newscast and top‑rated news website, and it leverages a culture of innovation—encouraging fresh ideas and digital transformation—to maintain its leadership in the Valley. ABC15’s commitment to community impact, internal promotion, and employee well‑being sets it apart, providing a supportive workplace where staff can grow and contribute to Arizona’s public discourse.
Job Description
Award Winning Customer Service Department looking for an Exceptional Director of Cusotmer Care!
Requirements
- Leadership
- Planning
- Management
- Customer service systems development and deployment
- Problem analysis and problem resolution at a functional level
- Employee training and development
- Strong customer orientation
- Excellent interpersonal and communication skills
- High performance teams and a strong team player
- Commitment to company values
- Computer proficiency
- Negotiation skills
