Senior Customer Success Manager, Enterprise (New England)

Senior Customer Success Manager, Enterprise (New England) job opening at Abnormal AI. Responsible for creating and sustaining happy, referenceable customers that realize full value from the platform and partnership.

Requirements

• 5+ years experience in a CSM capacity, with 6+ yrs. experience in an enterprise SaaS product support environment
• Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies
• Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG)
• Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
• Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals

Benefits

• Bonus
• Restricted stock units (RSUs)
• Benefits