Senior Customer Success Manager, Enterprise (North Central)

As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts.

Requirements

• 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
• Proven track record managing complex customer relationships, including executive-level stakeholders
• Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes
• Technical familiarity with internet and networking technologies; experience with security products is a plus
• Proficiency in CRM and support tools such as Salesforce and Jira
• Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience

Benefits

• At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits