Abridge is a healthcare AI company that transforms patient-clinician conversations into structured clinical notes. We are seeking an IT Operations Team Lead to oversee the day-to-day health of the support desk and resolve complex issues in a macOS-primary environment.
Requirements
- 4–6 years in IT support or systems administration
- At least 1–2 years in a senior or lead capacity
- Strong hands-on troubleshooting skills across macOS, Google Workspace, Okta, Slack, and common enterprise SaaS applications
- Familiarity with MDM platforms (JAMF or equivalent) and core networking concepts (DNS, DHCP, VPN, Wi-Fi)
- Experience working within a structured IT service management environment
- Working knowledge of SSO, MFA, and user provisioning/deprovisioning processes
Benefits
- Generous Time Off
- Comprehensive Health Plans
- Generous HSA Contribution
- Paid Parental Leave
- Family Forming Benefits
- 401(k) Matching
- Personal Device Allowance
- Pre-tax Benefits
- Lifestyle Wallet
- Mental Health Support
- Sabbatical Leave
- Compensation and Equity