IT Operations Team Lead

Abridge is a healthcare AI company that transforms patient-clinician conversations into structured clinical notes. We are seeking an IT Operations Team Lead to oversee the day-to-day health of the support desk and resolve complex issues in a macOS-primary environment.

Requirements

• 4–6 years in IT support or systems administration
• At least 1–2 years in a senior or lead capacity
• Strong hands-on troubleshooting skills across macOS, Google Workspace, Okta, Slack, and common enterprise SaaS applications
• Familiarity with MDM platforms (JAMF or equivalent) and core networking concepts (DNS, DHCP, VPN, Wi-Fi)
• Experience working within a structured IT service management environment
• Working knowledge of SSO, MFA, and user provisioning/deprovisioning processes

Benefits

• Generous Time Off
• Comprehensive Health Plans
• Generous HSA Contribution
• Paid Parental Leave
• Family Forming Benefits
• 401(k) Matching
• Personal Device Allowance
• Pre-tax Benefits
• Lifestyle Wallet
• Mental Health Support
• Sabbatical Leave
• Compensation and Equity