IT Operations Specialist

We are building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. As an IT Operations Specialist, you will manage device security, SaaS platforms, identity & access, and employee IT experience while contributing to build projects that reduce operational toil.

Requirements

• 1-3 years IT operations experience (or strong internship/student association background in a tech environment)
• Device management (MDM — ideally Kandji, Jamf, or Intune)
• SaaS administration
• Basic identity & access management (Google Workspace, SSO)
• macOS fluency: Comfortable troubleshooting macOS at scale. Understands the Apple ecosystem (Apple Business Manager, DEP enrollment)
• Operational reflexes: Can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience (or equivalent)
• Documentation mindset: Writes clear, structured documentation. Understands that knowledge trapped in one person's head is a risk
• Learning velocity: Picks up new tools and processes quickly. Doesn't need to know our exact stack, but demonstrates fast ramp-up capability
• Delivers with attention to detail: Handles run tasks reliably and consistently
• Raises questions and identifies frictions: Spots problems, flags them, and suggests improvements
• Takes feedback well and learns fast: Open to coaching, iterates quickly
• Collaborative and positive: Works well with teammates and other communities
• Proactive: Identifies what needs doing and proposes next steps (with guidance where needed)

Benefits

• Flexible Office
• All the tools you need
• Flexible vacation policy and flexible working hours
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country
• Transport
• Learning & Training opportunities
• Personal growth through coaching
• Parental leave