The Customer Success Specialist works directly with ACA’s software clients to ensure they are getting the most out of our software products.
Requirements
- Resolve customer service issues by answering questions or referring clients to appropriate technical support resources
- Update Customer Success development team on client technical problems or issues
- Provide client feedback to the customer experience team for product improvement
- Proactively contact clients to ensure software is used to its full potential
- Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives
Benefits
- Competitive compensation package
- Medical and dental coverage
- Pension and 401(k) plans
- Paid time off options
- Flexible work environment
- ACA Paid Holidays
- Summer Fridays
- Personal/Family Care
- Leaves of absence