Customer Success Specialist
ACA GroupMedford, Oregon, United States • New York, New York, United States • Pittsburgh, Pennsylvania, United States • Chattanooga, Tennessee, United States • Portland, Maine, United States
Posted April 3, 2026
Full Time
About the Company
ACA is the leading governance, risk, and compliance (GRC) advisor in financial services.
Job Description
The Customer Success Specialist works directly with ACA’s software clients to ensure they are getting the most out of our software products.
Requirements
- Resolve customer service issues by answering questions or referring clients to appropriate technical support resources
- Update Customer Success development team on client technical problems or issues
- Provide client feedback to the customer experience team for product improvement
- Proactively contact clients to ensure software is used to its full potential
- Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives
Benefits
- Competitive compensation package
- Medical and dental coverage
- Pension and 401(k) plans
- Paid time off options
- Flexible work environment
- ACA Paid Holidays
- Summer Fridays
- Personal/Family Care
- Leaves of absence
