Customer Success Specialist
ACAMSWashington, District of Columbia, United States
Posted April 30, 2026
24.04 - 28.85 USD
Full Time
About the Company
ACAMS is the leading international membership organization dedicated to providing opportunities for anti-financial crime education, best practices, and peer-to-peer networking to AFC professionals globally.
Job Description
The Customer Success Specialist will manage and deliver high priority client and internal projects to agreed scope, timelines and budget, and build strong relationships with customers and collaborating with cross-functional teams internally to deliver excellent customer experiences.
Requirements
- Minimum bachelor’s degree in a business or IT related field required or equivalent experience
- Up to 3 years of relevant customer success/ customer management experience leading delivery. Preferably within the Fintech/ SaaS/ Financial Services sector.
- Experience/ ability managing multiple customer deliverables concurrently
- Good stakeholder management, organization and influencing skills with good business acumen
- Technology-savvy and an intermediate user of applications like MS Office suite, including reporting and analytics tools, etc.
- Fluent written and spoken English is a must, additional Spanish or Portuguese proficiency
