IT Service Desk Manager

We are seeking a Service Desk Manager to lead and manage the Service Desk end-to-end, overseeing daily operation and ensuring adherence to the client's SLA. The role offers the chance to show off interpersonal, analytical, and service delivery skills as you help implement Continual Service Improvement plans at a large charity.

Requirements

• Experience as a Service Desk Manager
• ITIL framework
• Excellent customer service and customer rapport building
• Experience working within the not-for-profit sector
• Technical and non-technical business personnel experience

Benefits

• Gym membership contribution
• Health Cash Plan
• Increased annual leave with length of service
• Free annual leave on your birthday
• Length of service bonus
• Hybrid working
• Free Will Writing service