IT Service Desk Manager

We're seeking an IT Service Desk Manager to oversee the day-to-day operations of our EMEA IT service desk team, ensuring service desk targets are met and team processes are documented and accurate.

Requirements

• Oversee the day-to-day operations of our service desk
• Effectively manage, develop and mentor our high-performing global service desk team
• Ensuring employee satisfaction with their requests
• Oversee management of incident response
• Identifying opportunities for improvement and driving change

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze