Manager, Technical Support
AccelaUnited States
Posted March 23, 2026
110000 - 120000 USD
Full Time
About the Company
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes.
Job Description
The Manager of Technical Support is a people leader who will lead, coach, and inspire a team of technical support professionals to deliver effortless experiences for customers. The role combines leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.
Requirements
- Bachelor's degree in Business, Management, Information Systems, or equivalent experience.
- 5–7 years in technical or customer support, with at least 3–5 years in a people leadership role (manager or team lead).
- Proven ability to lead, mentor, and develop high-performing teams in a dynamic environment.
Benefits
- Flexible time off
- Comprehensive medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Other well-being benefits
