Technical Support Manager
Net DrivenUnited States • Belize
Posted March 30, 2026
Full Time
About the Company
Net Driven is a digital solutions provider for independent automotive businesses, offering custom websites and comprehensive digital marketing services including SEO, SEM, e-commerce, and social media marketing. With over 60 partnerships, they are the trusted leader in helping automotive repair shops and tire dealers drive more traffic, leads, and sales.
Job Description
The Technical Support Manager leads one or more technical support teams through front-line supervisors, responsible for scaling support operations, setting direction, and delivering consistent business and customer outcomes.
Requirements
- 5+ years of experience in technical support, customer support, or service operations, preferably in a SaaS or technology environment.
- 2+ years of experience managing supervisors, team leads, or other people leaders.
- Proven ability to manage support operations at scale, including KPI ownership, staffing, and workflow optimization.
- Strong analytical, communication, coaching, and leadership skills.
- Ability to balance strategic planning with day-to-day operational execution.
- Proficiency with CRM, ticketing, reporting, and productivity tools.
Benefits
- Health insurance
- Retirement Plan
- Paid time off
- Other benefits (not specified)
