Network Operation Center (NOC) Technician - Tier II

The NOC Technician (Tier II) is responsible for troubleshooting and restoring network services across Layer 1–3, including fiber infrastructure, routing, and switching. This role plays a critical role in restoring service quickly, maintaining SLA performance, and ensuring network stability.

Requirements

• Lead break/fix troubleshooting and service restoration for network outages and degradations
• Diagnose and resolve issues across OSI Layers 1–3 (fiber, transport, routing, switching)
• Troubleshoot fiber optic circuits, including light levels, cuts, and physical layer faults
• Identify and resolve routing issues (BGP), VLAN misconfigurations, and interface errors
• Investigate and resolve slow speed / throughput issues and service degradation
• Isolate fault domains (customer LAN, CPE, core network, or third-party provider)
• Coordinate with OSP, Engineering, vendors, and field technicians for restoration
• Provide hourly updates on high-priority (P1/P2) incidents
• Own ticket accuracy, documentation, MTTR tracking, and SLA compliance
• Escalate complex or high-impact issues as required
• Assume full operational responsibility during nights, weekends, and holidays, including monitoring, ticket creation, troubleshooting, customer impact assessment, and escalation