Credit and Collections Specialist
ACCO Engineered SystemsPasadena, California, United States
Posted April 9, 2026
Full Time
About the Company
ACCO Engineered Systems, established in 1934, is a leading mechanical contractor specializing in HVAC, refrigeration, plumbing, process piping, and building automation. Offering comprehensive engineering, fabrication, installation, and maintenance services, ACCO delivers cost-effective solutions with a focus on innovation and quality. As a 100% employee-owned ESOP, the company fosters a family-oriented culture with a dedicated team of experienced professionals.
Job Description
To support maintenance of the highest possible quality of accounts receivable, by fully utilizing available resources to provide accurate and timely information to all customers and sales team.
Requirements
- High School Diploma or Equivalent required
- Requires complete understanding and the ability to perform all essential job functions of a Claims & Cash Analyst, including reconciliation and collection of assigned accounts.
- Must have detailed knowledge of invoicing, writing up all types of billing adjustments.
- Ability to research customer claims, disputes and problem situations and utilize investigative skills to analyze Invoice disputes and internal documentation to resolve claims as appropriate.
- Ability to resolve problems and be proactive.
- Excellent oral and written communication skills for both internal and external communication.
- Must be analytical, detailed oriented, a self-starter, highly organized, highly accurate, flexible and a team player.
- Experience in MS Excel, Word, and proficient in typing and 10-key by touch.
- Must be able to manipulate data in a heavy volume spreadsheet environment.
- Ability to work in fast-paced environment and able to meet deadlines with an attention to detail.
- Must be able to negotiate successfully with customers, establishing a positive rapport, with a relationship that facilitates the collection process.
- Must have the ability to diffuse difficult situations and conduct self in a professional and non-threatening manner.
- Experience with Account Receivable and Customer Service software packages preferred.
- Must have experience communicating effectively and tactfully with persons on all levels including their staff, in person, on the telephone, and in writing, regarding reconciliation and collection issues, systems, processes and procedures.
- Must have the ability to pay close attention to detail and provide good written and oral instructions.
- BA/BS degree in accounting/business/finance/computer science/systems or related field highly recommended.
Benefits
- Competitive Wages
- Benefits not specified