Assistant Front Office Manager

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, a luxury resort in the Canadian Rockies. Join our team as Assistant Front Office Manager and contribute to shaping the future guest experience in a breathtaking setting.

Requirements

• Previous leadership experience at a luxury setting an asset
• Excellent knowledge of Front Office and Hotel procedures required
• General knowledge of key departments, including Housekeeping and Maintenance an asset
• Previous Opera PMS experience required
• Computer literacy in Microsoft Windows applications required
• University/College degree in a related discipline an asset
• Ability to work flexible days and hours
• Must possess a professional presentation
• Must possess strong interpersonal and problem solving abilities
• Must be highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must have a valid Full Canadian Driver’s License

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses