Senior Production Support Engineer
AccordionAtlanta, Georgia, United States • Boston, Massachusetts, United States • Charlotte, North Carolina, United States • Chicago, Illinois, United States • Dallas, Texas, United States • Los Angeles, California, United States • New York, New York, United States • San Francisco, California, United States
Posted April 29, 2026
115000 - 145000 USD
Full Time
About the Company
No company description available.
Job Description
We are seeking a Senior Production Support Engineer to handle incident triage, issue reproduction, and pod escalation support. The ideal candidate will have 5+ years of production support experience and be comfortable working in a hybrid role with the flexibility to work remotely 2 days per week.
Requirements
- 5+ years of production support, application support, systems support, or software operations experience
- Experience with modern application environments, APIs, integrations, and workflow-driven platforms
- Strong troubleshooting skills and comfort reading logs, tracing workflows, and reproducing issues
- Ability to work closely with engineers, product managers, QA, and business stakeholders, translating technical findings into business-relevant language
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
