We are seeking a Senior Production Support Engineer to handle incident triage, issue reproduction, and pod escalation support. The ideal candidate will have 5+ years of production support experience and be comfortable working in a hybrid role with the flexibility to work remotely 2 days per week.
Requirements
- 5+ years of production support, application support, systems support, or software operations experience
- Experience with modern application environments, APIs, integrations, and workflow-driven platforms
- Strong troubleshooting skills and comfort reading logs, tracing workflows, and reproducing issues
- Ability to work closely with engineers, product managers, QA, and business stakeholders, translating technical findings into business-relevant language
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement