Head of Business Systems

Head of Business Systems responsible for ensuring Actionstep’s core enterprise systems operate as a coherent, reliable, and scalable ecosystem that supports global growth, operational excellence, and data integrity.

Requirements

• 8+ years experience in business systems, operations, or enterprise applications in a SaaS environment
• Deep hands-on experience with ERP and CRM platforms (NetSuite and Salesforce strongly preferred)
• Strong understanding of SaaS operating models and subscription fundamentals
• Proven experience designing and managing system integrations and data governance
• Demonstrated ability to lead cross-functional initiatives without direct authority
• Excellent communication and stakeholder management skills
• Systems thinker with a bias toward clarity, structure, and scalability
• Strong understanding of data models and governance required for safe and scalable AI adoption
• Ability to design processes that are AI-native, reducing manual work and maximizing automation opportunities
• Ability to work in both team and individual capacities
• Ability to manage multiple streams of work effectively
• Ability to manage your daily workload through best practice time management techniques
• Great communication and interpersonal skills
• Passionate about teamwork and collaboration
• Curiosity and fluency with emerging AI tools, and a bias toward leveraging AI to simplify and scale operations

Benefits

• Robust medical, dental, vision offerings
• 401K with company match
• Flexible working and PTO
• Take your birthday off
• Frequent team building events
• Fantastic training and development opportunities