38960373080 - Retention Strategist

We are seeking a customer-obsessed Retention Strategist to help deepen loyalty, drive repeat purchases, and turn one-time shoppers into lifelong brand evangelists at an award-winning beauty company.

Requirements

• 2–4 years of experience in retention or lifecycle marketing at a DTC or digital-first brand
• Experience managing or contributing to owned community spaces
• Hands-on experience with Klaviyo or similar ESPs
• Data-literate with a clear grasp of LTV, churn, repurchase rate, and how to move those metrics
• A deep understanding of customer psychology and how to create emotional resonance through messaging
• Clear and confident communicator with strong copywriting instincts
• Highly organized and proactive—comfortable juggling multiple projects in a fast-paced environment
• A genuine passion for customer experience, beauty culture, and brand storytelling

Benefits

• Flexible remote work
• Part of a leading brand setting new standards in the beauty industry