52091166101 - CX & Media Community Manager
Activate TalentPhilippines
Posted December 22, 2025
Full Time
About the Company
A fast-growing DTC beauty and personal care brand with a strong social-first presence and a highly engaged online community.
Job Description
The CX & Media Community Manager will sit within the Customer Experience function and act as the frontline voice of the brand across social media channels.
Requirements
- 2+ years of experience in Customer Experience, Community Management, or Social CX for a DTC or e-commerce brand.
- Strong experience handling customer inquiries via social media as a primary support channel.
- Excellent written communication skills with a warm, clear, and customer-first approach.
- Familiarity with e-commerce platforms (Shopify preferred) and CX tools (Gorgias, Zendesk, or similar).
- Ability to manage high message volume while maintaining quality and consistency.
- Strong problem-solving skills and comfort level in handling sensitive or escalated customer situations.