Community CX Specialist

We are hiring a Community CX Specialist to deliver exceptional day-to-day support to our most passionate brand fans, and to manage a high volume of inquiries while maintaining program quality standards and surfacing community insights that shape strategy.

Requirements

• 2+ years in customer experience, community management, or influencer/creator support
• Exceptional written communication skills; able to communicate with warmth and clarity at scale
• Strong multitasking and time-management skills; comfortable managing high inquiry volume
• Familiarity with CX platforms (e.g., Zendesk, Gorgias, HubSpot) and major social platforms (TikTok, Instagram)
• Collaborative, empathetic, resourceful, and excited to be on the front lines of a fast-growing community
• Genuine enthusiasm for skincare and the company's mission of making effective skincare accessible, inclusive, and fun