Technical Support Representative
Activated InsightsIdaho Falls, Idaho, United States
Posted May 13, 2026
Full Time
About the Company
Activated Insights is a growing SaaS company in Idaho Falls, helping senior care providers across North America improve employee engagement, training, and client experiences.
Job Description
As the Technical Support Representative at Activated Insights, you will play a pivotal role in ensuring our clients have a seamless and positive experience with our software solutions.
Requirements
- Develop a strong understanding of all support related technical processes
- Help maintain and develop clear, in-depth documentation of internal processes
- Work independently and with a team of Customer Support Representatives to support our customer base
- Communicate with customers over the phone, email and sometimes video calls
- Answer customer questions with an In-depth understanding of the company’s products or services
- Respond to inquiries from customers in a timely manner
- Communicate across teams internally to get answers for customers and other team members
- Work between several different software systems to assist customers
- Assist Customer Support Manager with training
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
