Contracts Administrator

The Contracts Administrator represents the company in customer service and administration of customer contracts, providing exceptional customer service, reviewing and administering customer contracts, and ensuring accurate performance metrics.

Requirements

• Work with Vice President of Sales, Business Unit Managers, Customer Service Supervisor, and other functions on contract review and administration.
• Act as point-of-contact for responsible customers, including order review and entry, and maintain responsibility through all customer requests and updates.
• Monitor performance of long-term contracts and agreements, and analyze and summarize contractual obligations, commitments, and performance for internal stakeholders.
• Correspond with customers with respect to contract administration, receipt of orders, pricing, shipping information, clarification of requirements, and any other information needed.
• Work with Accounting to resolve any credit or billing issues connected to customer accounts.
• Account ownership with weekly check and balance to the backlog and forecast for accuracy and on-time performance.
• Work independently with minimum supervision.
• Good work ethics and attention to detail.
• Professional demeanor and effective oral and written communication skills.
• Ability to interact with customers with friendliness, diplomacy, and patience.
• Good organization and time management skills, and ability to work well in a team environment.

Benefits

• Full-time employment
• Benefits package (unspecified)
• Opportunity for career growth