Service Desk Agent (all genders)
Adesso SEMunich, Bavaria, Germany • Hamburg, Germany • Leipzig, Saxony, Germany • Aachen, North Rhine-Westphalia, Germany • Dusseldorf, North Rhine-Westphalia, Germany • Frankfurt, Hesse, Germany • Mecklenburg-Vorpommern, Germany • Karlsruhe, Baden-Württemberg, Germany • Paderborn, North Rhine-Westphalia, Germany • Berlin, Germany • Dortmund, North Rhine-Westphalia, Germany
Posted January 30, 2026
Full Time
About the Company
adesso is a top address in the IT world, focusing on optimizing customers' core business processes.
Job Description
We belong to the top addresses in the IT world and focus on optimizing our customers' core business processes. We support our customers in getting the most out of their business and current technologies.
Requirements
- Support customers in 1st- and 2nd-Level-Support
- Investigate incidents, classify them correctly, and work closely with system-, cloud-, and security-engineering teams
- Monitor service levels, keep an eye on key performance indicators, and actively improve customer satisfaction
- Create and maintain documentation, expand our knowledge base, and develop trouble-shooting guides further
- Monitor tickets along customer-specific SLAs and continuously improve workflows in the service desk
- Exchange directly with customers and product owners and actively work on projects
Benefits
- Mutual respect, recognition, and support
- Transparent career model for all
- Comprehensive training offer
- Opportunities for growth and development
