Service Desk Agent

COSMOTE Global Solutions is looking for a dedicated Service Desk Agent to join our dynamic team. The Service Desk Agent will play a crucial role in providing exceptional technical support to our customers and ensuring efficient operations.

Requirements

• Bachelor's degree in Information Technology or related field
• Proven experience as a Service Desk Agent or similar role in IT support
• Knowledge of the office automation tools used in the contracting authority (MS-Office)
• Knowledge and administration of infrastructure maintenance management systems and tools
• Good experience with maintenance and project management procedures
• Ability to participate in bi-lingual meetings
• Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in a team, understanding the needs, objectives and constraints of those in other disciplines and functions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance