Service Desk Agent
Second 61 LLCColorado, United States
Posted February 14, 2025
Full Time
About the Company
Second 61 LLC is a technology and accounting services firm based in rural Colorado that delivers IT security, cloud architecture, and cyber defense solutions to federal, state, and commercial clients. They also provide accounting and ERP services through their XLedger platform, helping businesses manage finances and make data‑driven decisions. With a focus on community empowerment and small‑town grit, the company combines innovation and integrity to drive growth for local and national organizations.
Job Description
Emergent Campus in Trinidad, CO is seeking a Service Desk Agent to provide telephone technical support to FAA employees and non-employees. The role involves resolving hardware, software, and application issues, providing troubleshooting assistance, escalating complex problems, and contributing to the development of knowledge bases and documentation processes. This is a 24/7, in-person support position.
Requirements
- Excellent communication skills
- Dependability and outgoing personality
- Problem-solving skills
- Teamwork skills
- Ability to work effectively in a fast-paced environment
- Passion for IT
- U.S. citizenship with access to background investigation
