Service Desk Agent
Second 61 LLCFlorence, Colorado, United States • United States
Posted February 14, 2025
Full Time
About the Company
Second 61 LLC is a technology and accounting services firm based in rural Colorado that delivers IT security, cloud architecture, and cyber defense solutions to federal, state, and commercial clients. They also provide accounting and ERP services through their XLedger platform, helping businesses manage finances and make data‑driven decisions. With a focus on community empowerment and small‑town grit, the company combines innovation and integrity to drive growth for local and national organizations.
Job Description
Vigilant Defenders is hiring a Service Desk Agent to provide telephone technical support for FAA employee and non-employee users. The agent will handle hardware, systems, and application troubleshooting, escalate complex issues, and document solutions. This is a 24/7, on-site position.
Requirements
- Excellent communication skills
- Dependability
- Outgoing personality
- Strong problem-solving skills
- Willingness to work in a team environment
- Passion for Information Technology
- U.S. citizenship with a background check (federal investigation and Public Trust)
