Image Engineering is seeking an IT Support Technician to join our team based in Baltimore, MD. The IT Support Technician will support the day-to-day operation of all information technology systems deployed by the company. This individual should be passionate about working in the entertainment industry and comfortable supporting a diverse group of users.
Requirements
- Serve as the primary point of contact for IT needs at Baltimore HQ and for remote employees
- Provide occasional after-hours or event-driven support when required for deployments, productions, or critical issues
- Prioritize and resolve help desk tickets through the company's IT ticketing system
- Prepare and onboard new user IT assets and tools, including overseeing offboarding, asset collection, and sanitization
- Deploy and support end-user desktops, laptops, and general office IT equipment
- Manage user accounts, permissions, group policies, and access controls (Microsoft 365 / Entra ID / Active Directory)
- Coordinate with external vendors, service providers, and support partners when escalation or specialized support is required
- Perform troubleshooting, parts replacement, system upgrades, and basic deployments while keeping leadership informed of needs
- Identify potential issues that could adversely impact the end-user experience and develop effective solutions
- Install and maintain basic network hardware, including patching and assisting with structured cabling deployments
- Maintain and supervise the deployment of IT equipment required for productions
- Ensure required software and licenses are up to date, including archival of files and programs
- Serve as smart-hands support for network and server infrastructure
- Support ad-hoc IT projects related to internal team needs
- Coordinate asset management, prepare quotes, catalog inventory, and evaluate defective hardware to determine required actions
Benefits
- Aetna Health, Dental, & Vision Insurance
- Flexible Time Off Program
- Paid Holidays
- Employee Assistance Program
- John Hancock 401(k) Retirement Plan
- Company-Paid Life Insurance
- Aflac Supplemental Insurance
- Dependent Care FSA
- Travel Reward Points (hotel, airline, car rental)
- Cell phone discount
- SECU (MD) Credit Union Membership
- Employee Referral Bonuses
- Company perks, including regular in-office treats and social events
