Associate Support Engineer

Role Overview

The Associate Support Engineer will ensure end-to-end support of customers using OneAdvanced Finance Spend and Governance and Workforce Management SaaS products. This includes ownership and hands-on resolution of issues, management of SLA's, definition of and adherence to processes, and proactive and reactive training of customers.

What You Will Do

Apply technical skills and experience to identify, troubleshoot, and resolve customer issues to a high level of customer satisfaction. Administer systems required to support customers, including ServiceNow, SharePoint, and Office 365.

Why It Might Be a Fit

The ideal candidate will have a customer-focused attitude, communicate clearly and politely, and be open to learning and utilizing existing IT qualifications.

Requirements

• Customer-focused attitude
• Clear and polite communication
• Open to learning and utilizing existing IT qualifications
• Understanding of troubleshooting fundamentals
• Ability to work varied start/finish times between 7am – 6pm AET and Public Holidays

Benefits

• Advanced Perks At Work – Exclusive employee discounts & benefits portal
• Charity Fundraising – Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year