Associate Technical Support Engineer

Role Overview

We're looking for an Associate Technical Support Engineer to join our team, who will help us continue to grow and deliver best-in-class service to our customers. The role involves handling customer inquiries, resolving issues, and maintaining our case management system. The ideal candidate is a creative thinker with strong analytical and problem-solving skills, passionate about software and its potential to move organizations forward through innovation.

What You Will Do

Day-to-day responsibilities include handling incoming customer inquiries, achieving first contact resolution, escalating complex cases, maintaining the case management system, and supporting continuous improvement initiatives.

Why It Might Be a Fit

This role is a great fit for someone who is excited about working for a fast-growing software house, passionate about software and its potential to move organizations forward, and has strong analytical and problem-solving skills.

Requirements

• Strong analytical and problem-solving skills
• Creative thinking
• Passion for software and its potential to move organizations forward
• Excellent written and verbal communication skills in English
• Hospitality or customer service experience
• Ability to work rotating shifts including nights, weekends, and holidays for 24/7 coverage

Benefits

• Competitive salary
• 25 days leave a year
• Health contribution
• Range of benefits to suit individual needs
• Three charity days allocated to support a cause that matters