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Job description
We're looking for an Associate Technical Support Engineer to join our team, who will provide exceptional support to customers, ensure seamless service levels, and develop close working relationships with internal stakeholders.
Provide customers with exceptional support, monitor and resolve issues and incidents, and ensure accurate and timely documentation of all requests and outstanding issues.
You will be a self-motivated, analytical person with strong communication skills, able to think laterally and logically, and provide effective training to make a difference to both customers and teams.
Company
Tech, Software & IT Services
The Access Group is a leading UK‑based provider of business management software, serving over 160,000 small and mid‑size organisations across Europe, the United States and APAC. With a workforce of more than 9,700 employees, the company focuses on delivering cloud‑native, AI‑enhanced solutions that help employees streamline core processes and concentrate on strategic priorities. Its product portfolio spans financial, ERP, CRM, accounting, payroll, HR, document management, business intelligence, manufacturing, service management, payments and broader SaaS offerings. By integrating these tools into a unified, cloud‑first platform, The Access Group enables organisations to improve operational efficiency, gain real‑time insights, and accelerate digital transformation.
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The Access Group
The Access Group
The Access Group
The Access Group
The Access Group
The Access Group