Technical Support Engineer
WalkMeSydney, New South Wales, Australia
Posted April 13, 2026
Full Time
About the Company
WalkMe is a Digital Adoption Platform (DAP) pioneer founded in 2011, dedicated to simplifying digital adoption for employees and customers. Their platform offers an invisible layer of visual cues and personalized content on websites and enterprise software, enhancing user experiences through real-time guidance and automation. WalkMe's services encompass SaaS solutions, user experience, customer support, online training, and more, making them a key player in digital transformation and employee productivity.
Job Description
WalkMe, an SAP company, is seeking a Technical Support Engineer to provide prompt and effective solutions to customers, ensuring high customer satisfaction and meeting Service Level Agreements (SLAs). The successful candidate will report to the Support Manager and be responsible for communicating with customers, developing product knowledge, and enhancing the overall customer experience.
Requirements
- Communicate with customers via email, live chat, and screen shares.
- Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
- Develop in-depth knowledge of our products and their features.
- Engage with customers to understand and fulfil their goals with our solutions.
- Apply and share best practices for optimal use of our products.
- Innovate and propose ideas for enhancing the overall customer experience.
Benefits
- Generous annual leave policy
- Robust retirement contributions
- Health coverage options
- Quarterly wellness reimbursements
- Daily BrightBreaks to recharge
- WalkMe's annual Wellness Month every July