Technical Support Engineer
WalkMeTel-Aviv, Tel-Aviv District, Israel
Posted February 18, 2026
Full Time
About the Company
WalkMe is a Digital Adoption Platform (DAP) pioneer founded in 2011, dedicated to simplifying digital adoption for employees and customers. Their platform offers an invisible layer of visual cues and personalized content on websites and enterprise software, enhancing user experiences through real-time guidance and automation. WalkMe's services encompass SaaS solutions, user experience, customer support, online training, and more, making them a key player in digital transformation and employee productivity.
Job Description
As a Technical Support Engineer at WalkMe, you will be the trusted point of contact for WalkMe's portfolio of customers, delivering prompt and effective solutions and ensuring high customer satisfaction.
Requirements
- Communicate with customers via email, live chat, and screen shares.
- Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
- Develop in-depth knowledge of our products and their features.
- Engage with customers to understand and fulfil their goals with our solutions.
- Apply and share best practices for optimal use of our products.
- Innovate and propose ideas for enhancing the overall customer experience.
