Senior Technical Support Engineer

As a Technical Support Engineer at WalkMe, you will provide prompt and effective solutions to customers, ensure SLAs are met, and contribute to the knowledge base and customer community.

Requirements

• 1+ year experience in software support or customer service
• Fluent in English (verbal and written)
• Problem-solving skills with a customer-first approach
• Knowledge of HTML, jQuery, CSS
• Experience in various communication formats
• Ability to grasp and articulate new technologies quickly
• Proficient in using application logs, browser dev tools, and other diagnostic tools
• Independent and teamwork capabilities
• Poise and articulation in challenging customer interactions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Health Insurance
• Life Insurance