Senior Technical Support Engineer
ZipLondon, England, United Kingdom
Posted February 25, 2026
Full Time
About the Company
Zip is a purpose-built procurement platform that provides a simple, consumer-grade user experience for buying software, services, and tools at work.
Job Description
The Senior Technical Support Engineer will play a mission-critical role in ensuring customers receive fast, accurate, and technically excellent support. The role will involve serving as the final technical escalation point, troubleshooting complex issues, and partnering with Engineering to master Zip's architecture.
Requirements
- 5ā6 years in a technical, customer-facing role
- At least 2 years serving as an escalation point or senior technical leader within Support
- Proven experience partnering directly with Engineering teams
- Demonstrated success supporting enterprise-scale customers across multiple industries
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
