Customer Support Specialist Night Shift - Remote
AdverityBulgaria
Posted March 3, 2026
Full Time
About the Company
Adverity offers a platform for modern marketers to centralize and utilize data at scale for performance insights.
Job Description
We are looking for a Customer Support Specialist (Night Shift) to lead our Bulgaria-based support operations during LATAM business hours. You will act as a technical expert, driving resolution of complex software issues and partnering with support agents to ensure timely, high-quality customer outcomes.
Requirements
- Previous experience in a 2nd line B2B support role within a SaaS product company
- Consultative mindset with genuine empathy
- Outstanding written and verbal communication skills, with the ability to build trust and rapport
- Strong proficiency in English
- Experience with support ticketing systems such as Zendesk
- Excellent prioritisation and multitasking skills, with the ability to manage real-time workloads effectively
Benefits
- Flexible working hours and home-office
- Internal shares program (EDPP)
- Budget for job relevant training
- Modern and stylish offices
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
