Customer Success - Lead (French Speaking)

We're seeking an experienced Customer Success Manager to help develop and grow our largest and most strategic French clients. This is an incredible opportunity to take our business to the next level, by providing first-class account management and growing the revenue from this vital client base who are using our market-leading social media and sponsored jobs advertising solutions.

Requirements

• Excellent internal and external rapport builder/ people skills, establishing strong relationships
• A passion for great customer service, you enjoy building long-term relationships with prospects and existing customers
• Continuous improvement mentality
• Great work ethic, drive and passion, organisational skills
• Strong numerical and technical skills, able to analyse and optimise campaigns
• Fluency in both French and English with strong communication skills, both verbal and written

Benefits

• Enhanced maternity and paternity leave
• 25 days paid holiday per year plus 8 bank holidays
• 3 paid volunteer days/year
• Summer hours through July and August (we finish at 4pm on a Friday)
• A full programme of wellbeing activities and events
• Competitive financial package
• Stock options
• Contributory pension scheme