Guest Relations & Experience Supervisor

Aero is seeking a Guest Relations & Experience Supervisor to provide day-to-day leadership for the Concierge team, overseeing escalations, coaching team members, and building long-term guest relationships to support Aero's strategic goals in revenue growth and operational quality.

Requirements

• Minimum 1 year experience as a customer service team lead, supervisor or coordinator, at a consumer-focused company
• Demonstrated ability to resolve complex guest issues and complaints
• Experience working remotely and independently in a fast-paced environment

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance