Customer Service Representative - Sleep
Aeroflow HealthAsheville, North Carolina, United States
Posted April 2, 2026
Full Time
About the Company
Aeroflow Health is a health‑solutions provider that specializes in connecting patients with a broad range of medical devices while navigating insurance complexities. Founded in 2001, the company offers diagnostic sleep testing, incontinence and ostomy supplies, nebulizers, catheters, and other essential medical equipment. Beyond product distribution, Aeroflow delivers education, consultation, and personalized support to ensure optimal patient outcomes. Its rapid growth and reputation for guiding millions on wellness journeys make it a trusted partner in health management. The company’s blend of comprehensive catalog, patient‑centric services, and expertise in insurance navigation sets it apart in the industry.
Job Description
Aeroflow Health is seeking a Customer Service Representative to join their Sleep division. The representative will be the first point of contact for patients, assisting with phone inquiries, administrative tasks, and order fulfillment. Responsibilities include serving as a primary contact for patient inquiries, assisting with orders and status updates, and collaborating with sales and operations teams to resolve patient concerns.
Requirements
- High school diploma or GED
- 1+ year of customer service experience
- Strong verbal and written communication skills
- Basic computer proficiency, including familiarity with email, web browsing, and data entry
Benefits
- Competitive Pay
- Health Plans with FSA or HSA options
- Dental and Vision Insurance
- Optional Life Insurance
- 401K with Company Match
- 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
- Additional Parental benefits to include fertility stipends, free diapers, breast pump
- Paid Holidays
- PTO Accrual from day one
- Employee Assistance Programs
