Appointment Centre Scheduling Executive

We have an exciting opportunity for an Appointment Centre Scheduling Executive to join the team based in our Dublin clinic on a 12 month fixed term contract. The role requires providing high-quality customer service, handling queries, and managing appointments.

Requirements

• Provide high-quality customer service via phone and written communication.
• Accurately log and manage all incoming queries in line with company procedures.
• Effectively handle and resolve patient and clinician queries, ensuring timely follow-up and resolution within defined timeframes.
• Take full ownership of queries, ensuring a satisfactory outcome for all parties.
• Strive for high first-call resolution rates and escalate unresolved issues as necessary.
• Input and update scheduling information accurately in internal systems, maintaining a high level of data integrity.
• Make outbound calls to confirm appointments with patients and referring clinicians.
• Manage complaints professionally in accordance with company procedures.
• Maintain open communication with team leads and actively participate in team meetings and planning sessions.
• Collaborate with colleagues in a courteous and professional manner.
• Monitor query trends and proactively suggest improvements to FAQs or internal processes.
• Report any recurring issues or inefficiencies to the team lead for review.
• Perform other administrative duties as assigned by management.