Appointment Centre Scheduling Executive

The Appointment Centre Scheduling Executive is responsible for handling all aspects of appointment coordination, including responding to inquiries from patients and referring clinicians, managing appointments, and ensuring a seamless scheduling process. This role requires a high level of professionalism, attention to detail, and a commitment to delivering superior customer service in a healthcare environment.

Requirements

• Provide high-quality customer service via phone and written communication.
• Accurately log and manage all incoming queries in line with company procedures.
• Effectively handle and resolve patient and clinician queries, ensuring timely follow-up and resolution within defined timeframes.
• Take full ownership of queries, ensuring a satisfactory outcome for all parties.
• Strive for high first-call resolution rates and escalate unresolved issues as necessary.
• Input and update scheduling information accurately in internal systems, maintaining a high level of data integrity.
• Make outbound calls to confirm appointments with patients and referring clinicians.
• Manage complaints professionally in accordance with company guidelines.
• Maintain open communication with team leads and actively participate in team meetings and planning sessions.
• Collaborate with colleagues in a courteous and professional manner.
• Monitor query trends and proactively suggest improvements to FAQs or internal processes.
• Report any recurring issues or inefficiencies to the team lead for review.
• Perform other administrative duties as assigned by management.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance